• OVERVIEW

    • This is the STEP 2 in building your team. Your team will be inspired to uphold the PASSION of a pizza chef, work towards efficiency and be customer focused.
    • Ideally, this is your second program after Bond to Win.
    • This program will involve pizza-making.
    • It is not an exercise of cooking or a master chef competition but a program that uses pizza-making as an activity to deliver the 3 core values mentioned in point 1.
    • An interview session with your key decision maker in the team will be much appreciated for us to understand your team better.
    • This program is best done to inspire your team to work towards excellence in customer service.

     

    • Duration : 1 day / 2 days / 3 days
    • Venue     :  resort of your choice. We have recommendation for you as well
  • OBJECTIVES

    • To inspire passion for excellence at work.
    • To develop the passion for customer service excellence.
    • To change the paradigm of process to “prozest”.
    • To reinforce that customer service excellence is a team effort.
    • To understand that “customer” is mainly internal as well as external.
  • What are the values you will be getting?

    • Derive ideas on service improvement from the participants.
    • Help team members realize, in order to make external customers happy, internal customers come first.
    • Challenge the need to put quality in the service.
    • Forming new service commitments to contribute to customer service excellence.
    • Facilitate real life “difficult” customer scenario to see how participants respond to them.
    • Help team members see that service excellence is a team effort which starts from individual service excellence.

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